Melanie Truitt

Summary:

I am a graduate of Elon College. My written, verbal and interpersonal communication skills are excellent. I have experience with assisting people on the telephone, through mail and email, and in person. I enjoy working with the public and am very familiar with Microsoft Office.


Career History:

Elon University Elon, NC
October 2006 – Current

Database Assistant, Belk Library -
Enter and modify data in the online library databases, assist Electronic Resources Librarian with maintenance of library website, including link verification and modifications to web pages, compile and maintain electronic resources statistics.


Farmer's Foods Burlington, NC
July 2005 - Current

Office Clerk
Handles office bookwork and money and other duties as assigned.


AT&T Solutions McLeansville, NC
3 month contract
2004

Data Analyst
Liaison between the Order Fulfillment Center and the Information Technology Department. Responsible for tracking and resolving problems with using eProcurement, as well as updating records in the database. Perform software testing before release into production. Customize trouble reports in Excel.


Kilpatrick Stockton LLP Winston-Salem, NC
1997- 2003

Help Desk Supervisor
Supervised Help Desk Personnel, which included creating daily work schedules, pager support schedules, leave schedules, and overtime requests. Performed evaluations of Help Desk Personnel, researched and resolved highly complex questions as the second level of escalation for customer problems and, escalated customer problems to second or third tier support as necessary.

Senior Help Desk Analyst
Assisted customers with hardware and software questions at the first tier level. Coordinated with second tier support as well as assisted other analysts with research and resolutions of customer problems.

Help Desk Analyst
Responded to daily customer requests for Help Desk assistance, supported a multitude of application software. Trained new employees.


Forsyth Technical Community College Winston-Salem, NC
1993-1997

Microcomputer Instructor
Taught first level courses in DOS, WordPerfect 5.1, Harvard Graphics, Keyboarding, PC Literacy, Windows, Microsoft Excel, Microsoft Word, and Microsoft Works.

Computer Lab Assistant
Assisted students in an open laboratory setting utilizing a variety of software. Installed hardware and software and performed computer maintenance.


Education:

Associate Degree, Computer Information Systems, 1997
Forsyth Technical Community College, Winston-Salem, NC

Certificate in Microcomputing, 1992
Forsyth Technical Community College, Winston-Salem, NC

Bachelor of Arts, Health and Physical Education, 1974
Elon College, Elon College, NC (Elon University)


Certifications:

Microsoft Office User Specialist (MOUS) Microsoft Word 2000.
Certified in 2003.


Membership:

Help Desk 2000


Volunteer:

  • Worked at Belk Library completing a variety of projects including locating records in proprietary databases as well as matching e-Journal listings on the website.

  • Member of Company Shops Concert Band, Burlington, NC

  • Participate annually in the Elon Alumni Band

 

PDF Version of Resume


 

Personal

 

Home

Belk Library 108
2550 Campus Box
Elon, NC 27244

Phone: (336) 278-6555
Fax: (336) 278-6639
mtruitt@elon.edu



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